Question 1

How do you ensure all the dogs get along?

Accepted Answer

For the safety of all dogs in our care and staff, we are extremely strict and only accept social well-mannered pooches. 
 
We operate a 3 step screening process. 
 
Step 1: Book an initial consultation with us. All initial consultations are held at our daycare centre so we can have a cuppa and a chat about you and your dog! We will discuss how we can help you and complete all necessary paperwork and book your dog in for a trial day with us.
 
Step 2: Your dogs trial day! During the trial day, we look at how your dog interacts with the other dogs with food, toys and play. After your dogs successful trial day, they'll move onto a closely monitored trial month.
 
Step 3: Trial month, during this time we get to know your dog, build bonds and ensure their day is tailored to their specific requirements.
 
We have different areas at daycare to suit dogs of all ages and abilities. 
 
**We do not take on any dogs with a history of aggression in any form.

Question 2

Are you fully insured?

Accepted Answer

Yes, we are fully insured by a specialist animal trade insurer. Our insurance covers, public liability; daycare, custody, control and transportation of your dog; loss of keys.

Question 3

Do you accept puppies and small dogs?

Accepted Answer

We sure do!
 
We require puppies to be 12 weeks of age, up to date with vaccinations and have the go-ahead from your vet. New pups that join us will follow a dedicated puppy program with huge emphasis on social etiquette with elder dogs and appropriate play styles.

Question 4

Do you work weekends & Bank Holidays?

Accepted Answer

Currently The Mucky Hound operates from Monday-Friday.

Question 5

Do you need me to be at home on collection and drop off?

Accepted Answer

No, you can carry on with your day as normal. We request two sets of keys at our initial consultation to enable us to offer our service hassle-free!

Question 6

Can I visit the The Mucky Hound daycare centre?

Accepted Answer

YES! We actively encourage you to visit the daycare centre with our initial consults being held on site, we want everyone to see what we offer!

Question 7

Are the dogs supervised at all times?

Accepted Answer

Yes, we have an excellent dog to human ratio to ensure everyone is safe.
Your dog will be under constant supervision by our team of experienced doggy supervisors at the daycare centre, and will NEVER be left unattended.

Question 8

What happens when it rains or is too cold for my dog to be outside?

Accepted Answer

It's true, some dogs don't like the rain and cold that much! We like to encourage walks no matter rain or shine. It makes it even more worthwhile heading back to the barn for a cuppa with the log burner roaring. Our huge indoor space allows us to operate and cater in all weathers. After 10 years of trading, we are equipped for all eventualities.
Please note we may close on extreme weather days for the welfare and safety of staff and dogs.

Question 9

Do you only accept well trained dogs?

Accepted Answer

No, many owners have noticed an improvement in their dog's behaviour after attending The Mucky Hound. However, we only accept social dogs that have no history of aggression.

Question 10

My dog is intact, can he still join The Mucky Hound?"

Accepted Answer

All adult dogs must be spayed or neutered after 1st season (females) and 18 months (males). We class all dogs of 18 months as an adult.

IMPORTANT INFORMATION

Frequently asked questions